10 Best Practices for Call Center Operations

September 30, 2008

With the possible exception of front-line tellers, is there any part of your credit union that is more relevant to the quality of your Member relationships than your call center?  Effective call centers can enhance relationships, retention, and enable cross- and up-selling. This podcast features a discussion with Kevin Linde, VP of Operations for CMC, with a specific focus on how you can maximize performance of what is undoubtedly a significant investment in time and resources. CMC is also the NAFCU Services Preferred Partner for credit card processing.

Contact: Stephanie Polen, VP Business Development and Marketing, CMC, stephanie.polen@cmcone.com, 812 647-9573

Interviewer: David Frankil, President, NAFCU Services Corporation, dfrankil@nafcu.org, 703 522-4770 x226

Show References: www.cmcone.com/creditunions, www.nafcu.org/cmc