First Acts: What’s Next for Your Credit Union

March 30, 2012

In this session from NAFCU's 2012 Strategic Growth Conference, you will gain insight to ignite your business model. This session delves into how to jump start your momentum in growth by defining concrete steps, an innovative model, and defined tactics.

Presented by: Heather Vaughan, Experience Director, Deluxe Financial Services, Inc.

Deluxe Financial Services, Inc.  is a NAFCU Services preferred partner for Check Printing, Online Check Ordering, Check Fraud Prevention, Member Loyalty Solutions.

Contact Info at: www.nafcu.org/deluxe

How Credit Unions Can Thrive in the New Financial Services Environment (Conference Session)

March 30, 2012

The credit union industry is being reshaped by numerous outside forces and challenges. How can we thrive? In order to answer that question, the 2011 Deluxe Collaborative focused their research on understanding what consumers think and feel about their financial institution, regulations, products, and process. The researchers discovered that in order to survive- and thrive- organizations need to challenge five things. In this session from NAFCU's 2012 Strategic Growth Conference, learn those five things you should be thinking about a learn to thrive.

Presented by: Heather Vaughan, Experience Director, Deluxe Financial Services, Inc.

Deluxe Financial Services, Inc.  is a NAFCU Services preferred partner for Check Printing, Online Check Ordering, Check Fraud Prevention, Member Loyalty Solutions.

Contact Info at: www.nafcu.org/deluxe

Emerging Payments: Understanding and Leveraging the Opportunities (Credit Union Conference Session)

March 27, 2012

As we all know, the payments landscape is changing. EMV is here. Mobile payments are growing and mobile sales in the U.S. are expected to increase at a 68% compounded annualized growth rate over the next five years. This session will provide you with an understanding of the impact and value these initiatives can bring to your credit union. Learn how to leverage the opportunities with key data and actionable take-aways for implementing a successful emerging payment strategy.

Presented by: Troy Bernard, Global Head of Chip Payment Technologies from Discover Financial Services

Discover is the NAFCU Services preferred partner for Turnkey Credit, Debit and Prepaid Card Programs.

More info at: www.nafcu.org/discover

Capitalizing on Market Changes to Grow Your Card Programs (Credit Union Conference Session)

March 27, 2012

The ever-changing and almost daily shifts in the market provide enormous opportunities for credit unions to extend their reach by effectively leveraging debit and credit card programs. These programs are highly visible, provide important consumer functionality and drive revenue and membership growth. In this 2012 Strategic Growth Conference session, we get to learn how to combine the messages in the market with your credit union brand to capitalize on this unique time, including promoting card features and functionality necessary to differentiate your credit union. We will also look at an analysis of key performance indicators and industry benchmarking data to see how your credit union stacks up!

Presented by: Stephanie Polen, VP Client Portfolio Management for Vantiv

Vantiv is the NAFCU Services preferred partner for ATM, Debit Card & Gateway Processing; Credit Card Processing & Servicing; Merchant Services.

More info at: www.nafcu.org/vantiv

Transforming the Customer Experience in Retail Branch Banking (Credit Union Conference Session)

March 27, 2012

The pressure is on the financial industry to efficiently provide their customers with the same presence, preference and easy access to everyday services that can be experienced across other industries such as retail, travel and hospitality. How do credit unions create the right road map to incrementally improve their branch experience, all the while, delighting customers and cementing profitable long term relationships? In this 2012 Strategic Growth Conference session, check out the latest trends and how to integrate innovative technology solutions into your credit union’s roadmap!

Presented by: Bob Tramontano, Vice President of Marketing from NCR Corporation

NCR is NAFCU Services preferred partner for ATM Products and Services, Teller Cash Recyclers (TCRs).

More info at: www.nafcu.org/ncr

Getting More Business from Your Members with Electronic Strategies (Credit Union Conference Session)

March 27, 2012

In this 2012 Strategic Growth Conference session, learn how effectively communicating with your members and potential members has recently become more complicated. Explore how you can successfully integrate electronic response communications with conventional communication vehicles to stimulate your credit union’s growth. Discover the importance of your members’ data and how segmentation can make your growth strategies more valuable. You will walk away with three tools that you can start implementing immediately to make your communication strategies work better for you while developing your members’ engagement and helping your credit union grow.

Presented by: Steve Miller, Director of Financial Services Communications from Cathedral Corporation and Maria Del Amo, Director of Marketing from Cathedral Corporation

Cathedral is NAFCU Services preferred partner for Variable Data Driven Solutions for Printed and Electronic Financial Services Communications.

More info at: www.nafcu.org/cathedral

Data Breach Preparation & Response (Credit Union Conference Presentation)

March 15, 2012

Has your credit union considered how member relations, legal compliance and brand reputation might be affected during a data breach? In this 2012 NAFCU Technology & Security Conference session recording you will learn about the risks of data breaches and how they could impact your credit union. You’ll also learn solutions and best practices for responding to members, partners and stakeholders during and after a breach. You will understand the importance of putting steps in place in advance and find out where stolen information usually ends up. We also take a look at real breach cases and provide tools and guidelines for breach preparation and response.

Presented by Christine El Eris, Director, Product Management, Affinion Group.

Affinion Group is the NAFCU Services Preferred Partner for AD&D Insurance, Enhanced Flex Checking and Identity Theft solutions for credit unions.

More information at www.nafcu.org/affinion

Internal Control Certification – It’s Not Just an Accounting Thing (Credit Union Conference Session)

March 4, 2012

In this recorded 2012 NAFCU Technology & Security Conference session, you will learn about the internal control certification process and how it impacts more than just the accounting department. Discover the importance of becoming internal control certified, gain insight on the impact of recent regulation change from SAS70 to SSAE 16, and get a walkthrough of the process and audit reports (Type I & Type II) as well as discuss the involvement from the “technology side of the house,” including documentation of systems controls, disaster recovery and more!

Presented by Jeff Ziliani, CPA, Director of Finance and Administration, Burns-Fazzi, Brock

Burns-Fazzi, Brock is the NAFCU Services Preferred Partner for Executive Benefits and Compensation Consulting and Long Term Care Insurance.

More information at www.nafcu.org/bfb.