NAFCU Services Credit Union Podcasts

These days commercial real estate portfolios are more troublesome than ever. In this podcast we visit with Aharon Friedman, Partner at Wildwood Capital Group to discuss effective ways to minimize the damages that the commercial real estate market is causing your loan portfolio. We will explore the current state of the market, its effect on commercial real estate loans, and strategies for credit unions to take charge and mitigate negative effects of problem commercial real estate loans in their commercial real estate loan portfolios.

Wildwood Capital Group is the NAFCU Services Corporation Preferred Partner for Commercial Real Estate Services for credit unions.

Contact: Mr. Aharon Friedman, Partner, Wildwood Capital Group, afriedman@wildwoodcapitalgroup.com; Web: www.wildwoodcapitalgroup.com; Phone: 917-832-1500.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, dfrankil@nafcu.org; Phone: 703-842-2226

Show References: www.nafcu.org/wildwood

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Collections is never an easy task, but today’s turbulent times pose an even greater challenge for credit unions. In this podcast, Dave Clune, Vice President of Risk Operations for CMC will help us understand how to be successful with the sometimes tricky task of collections in today’s tough economic climate. We will explore the current trends in collections and the credit card market, as well as discuss what you can do specifically in response to these trends in order to help promote an effective collections strategy now.

CMC is the NAFCU Services Corporation Preferred Partner for Credit Card Processing & Servicing Solutions for credit unions.

Contact: Mr. Dave Clune, Vice President of Risk Operations, CMC, dclune@cmcone.com; Web: www.cmcone.com/creditunions; Phone: 812-647-9615.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/cmc

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Industry forecasts have predicted that as many as 20% of CEO posts will need to be filled at credit unions by the year 2010. Attracting top quality executives can affect the success of your credit union for years to come, but how should non-qualified retirement plans both satisfy the expectations of your top candidates as well as ensure that you’ve made a safe and sensible investment? In this podcast, we interview Rich Brock, Principal at Burns-Fazzi, Brock & Associates to explore the importance of 457 plans to the recruitment process, what your top executive candidates are expecting you to offer, and what you should expect when working with an experienced plan provider.

Burns-Fazzi, Brock & Associates is a leading compensation consulting firm for credit unions as well as the NAFCU Services Corporation Preferred Partner for credit union Executive Benefits and Compensation Consulting solutions.

Contact: Mr. Rich Brock, Principal, Burns-Fazzi, Brock & Associates; rbrock@bfbbenefit.com; Web: www.bfbbenefit.com, Phone: 887-332-2265.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/bfb

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How do credit unions ensure loyalty from their members? As vice chairman of one of the fastest-growing public companies in the nation, Obsidian Enterprises, Inc., an organization involved in a wide range of businesses, Scott McKain knows how challenging managing and operating a diverse business can be.

Although growing successful businesses and developing corporate leaders within his own $100 million-plus organization has been McKain’s calling, speaking from experience is his true passion. His understanding of real-world business and his ability to fully engage his audience also enabled the development of Value Added Institute—a think tank with an extensive and diverse faculty that explores the activities organizations must accomplish to enhance customer loyalty—where he serves as chairman. Also an author, McKain just released his latest book Collapse of Distinction.

McKain will speak about how credit union leaders can use their work ethic and experience to generate successful ideas for member loyalty and solutions credit unions must execute to overcome today’s challenges. Listen to this podcast to get a sneak peek of Scott McKain presentation at NAFCU’s 2009 Annual Conference (www.nafcu-annual.org).

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The 3rd quarter of 2008 has been, to say the least, an interesting time. Massive government intervention in capital markets and the private sector in such a short period of time marks a watershed for managing the economy, and carries implications for many years to come.  This podcast features an interview with Ms.Hillary Elder, Vice President and Director of Money Market Strategies with NIFCU$, the National Investment Fund for Credit Unions.

The NIFCU$ fund was the genesis of NAFCU Services Corporation nearly a quarter century ago, as a joint venture with Highmark Capital, and it provides credit unions with a triple-A rated options for overnight and short-term investments. Hillary has been managing NIFCU$ since joining the firm in 1995, and in total her team manages over $6 billion in assets. She has extensive experience in the credit union space, and in understanding macro trends in the economy.

Contact: Ms. Hillary Elder, Hillary.elder@uboc.com, www.nifcus.com, 1-800-634-6521.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.nifcus.com; www.nafcu.org/nifcus

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With the way that today’s markets are trending, everyone is looking nervously at their retirement accounts and plans.  Nothing is more unsettling than believing you’re all fixed for retirement, and then seeing you’re not, which is what many credit union executives with split-dollar retirement plans are finding out. Tax and accounting rules have changed the manner in which these plans function, with significant implications for the long term performance and risks. In addition, the IRS is requiring a review of these plans by year-end.

This podcast features a conversation with Larry Brody of Bryan Cave LLP, a nationally known expert in estate planning and the use of life insurance in estate and non-qualified deferred compensation planning, including split-dollar. Also joining us is Chris Burns-Fazzi, a principal at Burns-Fazzi, Brock — Chris has worked in retirement and benefit planning for executives in financial institutions since 1995, and in benefit planning in public and private corporations since 1985.

Burns-Fazzi, Brock is also offering a free legal evaluation of split-dollar plans for NAFCU Members — please contact Chris directly for more information.

Contacts: Larry Brody, Partner, Bryan Cave LLP, lbrody@bryancave.com, www.bryancave.com, 314 259-2652; Chris Burns-Fazzi, Principal, Burns-Fazzi, Brock, cfazzi@bfbbenefit.com, www.bfbbenefit.com, 704 332-2265 x1

Interviewer: David C. Frankil, President, NAFCU Services Corporation, dfrankil@nafcu.org, www.nafcu.org/nafcuservices, 703 522-4770 x226

Show References: www.nafcu.org/bfb

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With the possible exception of front-line tellers, is there any part of your credit union that is more relevant to the quality of your Member relationships than your call center?  Effective call centers can enhance relationships, retention, and enable cross- and up-selling. This podcast features a discussion with Kevin Linde, VP of Operations for CMC, with a specific focus on how you can maximize performance of what is undoubtedly a significant investment in time and resources. CMC is also the NAFCU Services Preferred Partner for credit card processing.

Contact: Stephanie Polen, VP Business Development and Marketing, CMC, stephanie.polen@cmcone.com, 812 647-9573

Interviewer: David Frankil, President, NAFCU Services Corporation, dfrankil@nafcu.org, 703 522-4770 x226

Show References: www.cmcone.com/creditunions, www.nafcu.org/cmc

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We’re in an up and down period right now in the economy — some sectors are up, some are down, and the Fed has taken interest rates down and now might be taking them up. And looming as threats on the horizon are the prospect of inflation, recession, and maybe even stagflation.  Helping us understand and manage for these risks is Hillary Elder, Vice President and Director of Money Market Strategies with NIFCU$, the National Investment Fund for Credit Unions.

The NIFCU$ fund was the genesis of NAFCU Services Corporation nearly a quarter century ago, as a joint venture with Highmark Capital, and it provides credit unions with a triple-A rated options for overnight and short-term investments. Hillary has been managing NIFCU$ since joining the firm in 1995, and in total her team manages over $6 billion in assets. She has extensive experience in the credit union space, and in understanding macro trends in the economy.

Contact: Ms. Hillary Elder, Hillary.elder@uboc.com, www.nifcus.com, 1-800-634-6521.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.nifcus.com; www.nafcu.org/nifcus

41st NAFCU Annual Conference, July 8-12, 2008, San Diego, CA

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For any senior executive at a credit union concerned about security – up to and including the CEO – the question of how your efforts compare with other credit unions of similar size has been very difficult to answer. Whether you’re looking at overall staffing levels, the level of investment, even the technologies used, assessing how you rank against a peer group has – up until now – been practically impossible without spending tens of thousands of dollars on consultants.

This podcast features a conversation with Tom DeSot, Digital Defense’s Chief Compliance Officer, and we learn about the “Peer Review & Security Ecosystem Analysis,” or PREA. PREA grew out of the continued requests that Digital Defense was getting from their clients for some way to benchmark their efforts against others.

Tom will also be speaking on this and other topics at the 41^st NAFCU Annual Conference, July 8-12, 2008, in San Diego California.

Contact: Tom DeSot, Chief Compliance Officer, Digital Defense, www.digitaldefense.net, tom@digitaldefense.net, (210) 822-2645; Patty Koebele, Director of Marketing, Digital Defense, (210) 582-6128, Patricia.Koebele@digitaldefense.net

Interviewer: David C. Frankil, President, NAFCU Services Corporation, www.nafcu.org/nafcuservices, dfrankil@nafcu.org, 703 522-4770 x226

Show References: www.nafcu.org/digitaldefense (PREA press release)

Brochure on the Benchmarking Study

41st NAFCU Annual Conference, July 8-12, 2008 in San Diego, CA

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Learn the keys to an effective credit card program, get ideas for improvement and hear what other credit unions are doing to drive growth. Listen to Mike Cebrick, Senior Director Business Development, Alliance Financial Services, present at NAFCU’s 2008 Strategic Growth & Lending Conference.

Contacts: Mike Cebrick, mcebrick@thealliancecompany.com, 617-796-8888 Ext: 351

References: www.thealliancecompany.com, www.nafcu.org/alliance

Download presentation here.

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