NAFCU Services Credit Union Podcasts

How do credit unions ensure loyalty from their members? As vice chairman of one of the fastest-growing public companies in the nation, Obsidian Enterprises, Inc., an organization involved in a wide range of businesses, Scott McKain knows how challenging managing and operating a diverse business can be.

Although growing successful businesses and developing corporate leaders within his own $100 million-plus organization has been McKain’s calling, speaking from experience is his true passion. His understanding of real-world business and his ability to fully engage his audience also enabled the development of Value Added Institute—a think tank with an extensive and diverse faculty that explores the activities organizations must accomplish to enhance customer loyalty—where he serves as chairman. Also an author, McKain just released his latest book Collapse of Distinction.

McKain will speak about how credit union leaders can use their work ethic and experience to generate successful ideas for member loyalty and solutions credit unions must execute to overcome today’s challenges. Listen to this podcast to get a sneak peek of Scott McKain presentation at NAFCU’s 2009 Annual Conference (www.nafcu-annual.org).

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For credit unions, maintaining the most up-to-date online security is like playing a game of cat and mouse.  Every time one problem is solved, another one pops up.  This is no different in helping to protect members against crimes of identity theft. Historically, identity theft was limited to fraudulent credit access that is best detected by credit monitoring. But the crime has evolved. The increased availability of public information, combined with easy Internet access has left consumers vulnerable to far more devastating types of identity theft beyond credit card fraud, such as fraudulent employment and other applications.

In this podcast we interview Wayne Conte, executive vice president of sales for Affinion Group, NAFCU Services’ preferred partner in providing identity theft solutions to credit unions.  Conte is an expert in online security with over 20 years of management and finance experience.  He discusses the basics of identity theft, how it most often occurs, how it is changing, what trends are predicted for the future, as well as the current statistics on the prevalence of identity theft which has become the fastest growing crime in America.  Conte also explains valuable tips for both credit unions and credit union members in preventing, detecting, and resolving identity theft issues.

Wayne will also be speaking on this topic at the NAFCU Technology and Security Conference, February 23 – 26, 2009 in Las Vegas, NV.

Contact: Mr. Wayne Conte, Executive Vice President of Sales, Affinion Group; Email: wconte@affiniongroup.com; Web: www.affinion.com; Phone: 615-764-2537

Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: 703 522-4770 x226

Show References: www.affinionsecuritycenter.com; www.nafcu.org/affinion; www.nafcu.org/technology

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Last year the NAFCU Technology and Security Conference featured an innovative “Hacker Challenge”, where attendees got to – legally – act as hackers for a day. The new and improved version will be at this year’s event, February 23 – 26 in Las Vegas, Nevada.  If you think you’re good at providing security for your credit union, now you finally have a chance to prove it!  Traditional hacker labs tend to be passive, showing, for example, compromised credit card information being traded live online, but what is even more useful is to show how the information was compromised in the first place. Once you understand how to play offense, you can take a superior approach to defense. You will learn about the latest evolving hacker tactics from Digital Defense’s Chief Compliance Officer and the company’s prime regulatory compliance resource, Tom DeSot.

In the podcast, we interview Tom to learn how the Second Extreme Hacker Challenge works and how it is more challenging and informative than last year’s. Following a background briefing, participants will begin competition running off of a local network to see who can penetrate the network the fastest. In essence, attendees will have a chance to step into the shoes of credit union hackers for a day. In addition to bragging rights, there will also be prizes for the top competitors.

Digital Defense delivers affordable network security to organizations of all sizes, serving more than 900 clients nationwide, 77% of which are credit unions, and is the preferred partner of NAFCU Services Corp. for information security including risk assessment, threat and security management.

Contact: Mr. Tom DeSot tom.desot@ddifrontline.com; Web: www.ddifrontline.com, Phone: 888-273-1412.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.ddifrontline.com; www.nafcu.org/digitaldefense; www.nafcu.org/technology

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The first half of 2008 saw online fraud scams continue to grow in frequency, geographical reach and technical complexity, specifically in the area of increasingly sophisticated malware.  Cyveillance recently tested best-of-breed anti-virus vendors over a thirty-day period and found that more than half of all malware threats on the Internet go undetected.  At the same time, malware attacks delivered via the Internet has more than doubled in the last year, with financial institutions (banks and credit unions) representing the most phished brand.

The podcast features an interview with Greg Ogorek, Manager, Anti-Phishing for Cyveillance. In that capacity he runs the Security Operations Center for Cyveillance, which is responsible for managing anti-phishing operations for a variety of Cyveillance clients, including a number of credit unions. Cyveillance is the NAFCU Services Preferred Partner for anti-phishing and online fraud monitoring.

Contact: Greg Ogorek, gogorek@cyveillance.com, 703.351.1000

Interviewer: David C. Frankil, President, NAFCU Services Corporation, www.nafcu.org/nafcuservices, dfrankil@nafcu.org, 703 522-4770 x226

Show References: A copy of the full White Paper is available at www.cyveillance.com, www.nafcu.org/cyveillance

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On June 26, 2008 NAFCU Services hosted a live “Mid-Year Security and Anti-Phishing Update” webinar with Cyveillance, our Preferred Partner for anti-phishing and online card fraud monitoring.

The webinar focused on the latest wrinkles in efforts to compromise personal data, including malware, blended and payload delivery attacks, telephone/VOIP (vishing), smishing, spear phishing, fast flux attacks, pharming, cross-site scripting, and “man-in-the-middle” scams. The webinar also covers best practices for information security professionals.

Presenters on the webinar were three seasoned executives from Cyveillance: James Brooks, Director, Product Management; Eric Olson, Vice president, Technology Group; and Greg Ogorek, Manager, Security Operations Center.

Click here to see a recorded version of the webinar.

Contacts: James Brooks, Director of Product Management, Cyveillance, jbrooks@cyveillance.com, (703) 312-1212

David C. Frankil, President, NAFCU Services Corporation, dfrankil@nafcu.org, 703 522-4770 x.226

www.cyveillance.com

www.nafcu.org/cyveillance

www.nafcu.org/nafcuservices

Download a copy of the presentation (.pdf)

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For any senior executive at a credit union concerned about security – up to and including the CEO – the question of how your efforts compare with other credit unions of similar size has been very difficult to answer. Whether you’re looking at overall staffing levels, the level of investment, even the technologies used, assessing how you rank against a peer group has – up until now – been practically impossible without spending tens of thousands of dollars on consultants.

This podcast features a conversation with Tom DeSot, Digital Defense’s Chief Compliance Officer, and we learn about the “Peer Review & Security Ecosystem Analysis,” or PREA. PREA grew out of the continued requests that Digital Defense was getting from their clients for some way to benchmark their efforts against others.

Tom will also be speaking on this and other topics at the 41^st NAFCU Annual Conference, July 8-12, 2008, in San Diego California.

Contact: Tom DeSot, Chief Compliance Officer, Digital Defense, www.digitaldefense.net, tom@digitaldefense.net, (210) 822-2645; Patty Koebele, Director of Marketing, Digital Defense, (210) 582-6128, Patricia.Koebele@digitaldefense.net

Interviewer: David C. Frankil, President, NAFCU Services Corporation, www.nafcu.org/nafcuservices, dfrankil@nafcu.org, 703 522-4770 x226

Show References: www.nafcu.org/digitaldefense (PREA press release)

Brochure on the Benchmarking Study

41st NAFCU Annual Conference, July 8-12, 2008 in San Diego, CA

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An astounding 264 million pieces of individual personal information were exposed by either identity theft or fraud in 2007. Odds are that your personal information will at some point be compromised, either by something you do or by something that someone you do business with does. Simple approaches (like locking down credit) are only partially effective, since they address only an estimated 22% of typical ID theft scenarios.

This podcast features an interview with Tom Rusin, President and C.E.O. of Affinion Group’s North American division, which generated over $1 billion in revenue last year, and is the NAFCU Services Corporation Preferred Partner for ID Theft Solutions.

Tom will also be providing a more detailed hour-long presentation on this topic at the NAFCU 41st Annual Conference, July 8-12, 2008 in San Diego, CA.

Contacts: Tom Rusin, President and CEO, Affinion — trusin@affiniongroup.com;

References: www.affiniongroup.com

www.nafcu.org/affinion

Affinion Security Center White Paper on ID Theft

41st NAFCU Annual Conference, July 8-12, 2008 in San Diego, CA

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As long as there have been employees working in financial services organizations, there have been instances of internal fraud. With technology, financial institutions today now have more ‘touchpoints’ with the outside world, with the goal of enhancing customer service or reducing the cost of information integration. However, this also creates new opportunities for compromised systems. This podcast features an interview with Tom Leuchtner, Senior Product Manager-Anti-Fraud, with Wolters Kluwer, and an expert in anti-fraud systems. Tom will also be speaking in greater detail on this topic at the NAFCU Technology and Security Conference, February 25-28, in Las Vegas.

Contact: Tom Leuchtner, Senior Product Manager – Anti-Fraud, Wolters Kluwer Financial Services. www.wolterskluwerfs.com, tom.leuchtner@wolterskluwer.com, 781.663.5474

References: NAFCU Security and Technology Conference, Las Vegas, NV, February 25-28, 2008, www.nafcu.org/technology. Open to both NAFCU Members and non-Members.

www.nafcu.org/WKFS

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For those of you that think you’re the best at protecting your credit union from hackers, we’ve finally figured out a way for you to prove it! The NAFCU Technology and Security Conference (February 25-28, 2008, in Las Vegas) will feature a new approach to learning about evolving hacker tactics, hosted by Tom DeSot from Digital Defense. Traditional hacker labs tend to be passive, showing (for example) compromised credit card information being traded live online, but what is even more useful is to show how the information was compromised in the first place. Once you understand how to play offense, your approach to defense may change – especially when you see that it takes just a few keystrokes on a command line to compromise a network.

On the podcast we interview Tom DeSot to learn how the Credit Union Hacker Challenge works. Following a background briefing, participants will break up into teams for a ‘capture-the-flag’-type competition running off of a local network, with increasingly difficult targets. In essence, attendees will have a chance to – legally – be hackers for a day. In addition to bragging rights, there will be also be prizes for the top competitors. This is the second in a series of podcasts highlighting NAFCU Technology and Security Conference speakers.

Contact: Tom DeSot, Chief Compliance Officer, Digital Defense, www.digitaldefense.net, tom@digitaldefense.net, (210) 822-2645

References: NAFCU Technology and Security Conference, Las Vegas, NV, February 25-28, 2008, www.nafcu.org/technology. The conference is open to both NAFCU Members and non-Members.

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The legal issues surrounding cyber-security sometimes get lost amidst all of the focus on the technology of security for credit unions. This podcast features a conversation with Adam Palmer, General Counsel and Chief Cyber-Security Counsel for Cyveillance on what credit unions need to do from a legal perspective to be prepared for cyber-crime, including when and how to involve your legal team in the process, and covers everything from security breaches to the importance of monitoring your brand online. Adam will be presenting a more detailed presentation on this topic at the upcoming NAFCU Technology and Security Conference in Las Vegas, February 25-28, 2008, and this is the first of a series of podcasts highlighting Conference speakers.

Contact: Adam Palmer, General Counsel and Chief Cyber-Security Counsel, Cyveillance, www.cyveillance.com, apalmer@cyveillance.com, 703 351-2459

References: NAFCU Security and Technology Conference, Las Vegas, NV, February 25-28, 2008, www.nafcu.org/technology. Open to both NAFCU Members and non-Members.

www.nafcu.org/cyveillance

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