NAFCU Services Credit Union Podcasts

Taking Charge of Your Commercial Real Estate Loan Portfolio

nafcuservices — Mon, 14 Sep 2009 18:42:46 +0000

These days commercial real estate portfolios are more troublesome than ever. In this podcast we visit with Aharon Friedman, Partner at Wildwood Capital Group to discuss effective ways to minimize the damages that the commercial real estate market is causing your loan portfolio. We will explore the current state of the market, its effect on commercial real estate loans, and strategies for credit unions to take charge and mitigate negative effects of problem commercial real estate loans in their commercial real estate loan portfolios.

Wildwood Capital Group is the NAFCU Services Corporation Preferred Partner for Commercial Real Estate Services for credit unions.

Contact: Mr. Aharon Friedman, Partner, Wildwood Capital Group, afriedman@wildwoodcapitalgroup.com; Web: www.wildwoodcapitalgroup.com; Phone: 917-832-1500.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, dfrankil@nafcu.org; Phone: 703-842-2226

Show References: www.nafcu.org/wildwood

We’re Celebrating Hispanic Heritage Month with the Availability of a New Spanish Language Commercial

nafcuservices — Thu, 10 Sep 2009 13:25:03 +0000

NAFCU Services is celebrating Hispanic Heritage Month by making available to NAFCU members a new Spanish language version of our first place credit union commercial. See more credit union commercials available free to NAFCU members at www.nafcu.org/video-ads.

Housing Finance at Your Local Credit Union Commercial

nafcuservices — Thu, 27 Aug 2009 13:57:58 +0000

Rely on Credit Unions

nafcuservices — Thu, 13 Aug 2009 19:44:37 +0000

Current Trends in Payments Technology: Serving Today’s Tech-Savvy Consumer

nafcuservices — Thu, 06 Aug 2009 17:37:08 +0000

Listen to this recorded Annual Conference presentation from Peter Kulik, VP Product Management for Fifth Third Processing Solutions to find out what innovations are driving member services in the payments industry. Learn about changing ATM strategies, the impact that image-check clearing will have on the financial services industry and review the health of your debit and credit card portfolios.

Fifth Third Processing Solutions is a leader in the credit union payment industry as well as the NAFCU Services Corporation Preferred Partner for credit union ATM, Debit Card and Gateway Processing solutions.

Contact: Mr. Peter Kulik Peter.Kulik@53.com; Web: www.53.com, Phone: 716 565-180.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/fifththird

Growing and Retaining a Profitable Mortgage Business with Diligent Regulatory Compliance

nafcuservices — Tue, 04 Aug 2009 13:56:14 +0000

A major factor in managing a successful mortgage portfolion is an understanding of mortgage compliance. Listen to the popular NAFCU Annual Conference Session presented by Amy Downey, Senior Compliance Manager for Wolters Kluwer Financial Services, as she gives us an in-depth look at how to anyalyze compliance regulations in order to improve your mortgage strategy.

Wolters Kluwer Financial Services is the NAFCU Services Preferred Partner for Business Lending and Deposit Service Solutions for credit unions.

Contact: Ms. Pam Braland, Senior Compliance Manager, Wolters Kluwer Financial Services, pam.braland@wolterskluwerfs.com; Web: www.WoltersKluwerFS.com; Phone: 800-552-9410.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/wkfs

Payment Assurance: The Win-Win Solution for Credit Unions

nafcuservices — Mon, 22 Jun 2009 20:40:17 +0000

Credit union members are facing more economic uncertainty now than they have in many years, which has an effect on everything from their willingness to buy new homes and cars to their payment habits. In this podcast you will hear about a proverbial win-win solution, in which we can reduce members’ anxiety with payment assurance protection, while also generating fee income for the credit union. We interview John Gibbons, Managing Director for Securian Financial Group to learn the ins and outs of payment assurance, including the risks and indisputable benefits that this solution offers to credit unions and their members.

Securian is the NAFCU Services Corporation Preferred Partner for debt protection and credit insurance solutions for credit unions.

Contact: Mr. John Gibbons, Managing Director, Securian Financial Group, John.Gibbons@securian.com; Web: www.securian.com; Phone: 651-665-1494.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/securian

Effective Collections for Turbulent Times

nafcuservices — Wed, 17 Jun 2009 15:51:10 +0000

Collections is never an easy task, but today’s turbulent times pose an even greater challenge for credit unions. In this podcast, Dave Clune, Vice President of Risk Operations for CMC will help us understand how to be successful with the sometimes tricky task of collections in today’s tough economic climate. We will explore the current trends in collections and the credit card market, as well as discuss what you can do specifically in response to these trends in order to help promote an effective collections strategy now.

CMC is the NAFCU Services Corporation Preferred Partner for Credit Card Processing & Servicing Solutions for credit unions.

Contact: Mr. Dave Clune, Vice President of Risk Operations, CMC, dclune@cmcone.com; Web: www.cmcone.com/creditunions; Phone: 812-647-9615.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/cmc

Using 457 Plans to Recruit Top Executive Talent

nafcuservices — Thu, 11 Jun 2009 16:06:47 +0000

Industry forecasts have predicted that as many as 20% of CEO posts will need to be filled at credit unions by the year 2010. Attracting top quality executives can affect the success of your credit union for years to come, but how should non-qualified retirement plans both satisfy the expectations of your top candidates as well as ensure that you’ve made a safe and sensible investment? In this podcast, we interview Rich Brock, Principal at Burns-Fazzi, Brock & Associates to explore the importance of 457 plans to the recruitment process, what your top executive candidates are expecting you to offer, and what you should expect when working with an experienced plan provider.

Burns-Fazzi, Brock & Associates is a leading compensation consulting firm for credit unions as well as the NAFCU Services Corporation Preferred Partner for credit union Executive Benefits and Compensation Consulting solutions.

Contact: Mr. Rich Brock, Principal, Burns-Fazzi, Brock & Associates; rbrock@bfbbenefit.com; Web: www.bfbbenefit.com, Phone: 887-332-2265.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/bfb

Meeting Member Needs With Income-Generating Solutions

nafcuservices — Wed, 03 Jun 2009 15:23:13 +0000

With the financial difficulties being faced by many of our Members, income-generating activity is down across the board at many credit unions. As a result, margins are being compressed, and many credit unions are now looking more seriously at a variety of solutions that both meet the needs of their members and also generate income. In this podcast we interview John Gibbons, Managing Director for Securian Financial Group about specific solutions that are particularly beneficial in these trying times for both credit unions and their members, in particular solutions that protect Members from the consequences of adverse economic situations, like unemployment. You will learn how these solutions focus on the challenges that credit unions are facing today and what solutions are really working in the industry to drive revenue while effectively promoting member loyalty, retention, and acquisition.

Securian is the NAFCU Services Corporation Preferred Partner for debt protection and credit insurance solutions for credit unions.

Contact: Mr. John Gibbons, Managing Director, Securian Financial Group, John.Gibbons@securian.com; Web: www.securian.com; Phone: 651-665-1494.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/securian

Supplemental Retirement Plan [457(f)] Remediation

nafcuservices — Fri, 01 May 2009 18:16:41 +0000

Considering the looming competition for executive talent within the financial services sector, credit unions are strategically deploying non-qualified retirement plans, known specifically as 457(f) or Supplemental Executive Retirement Plans, to retain and recruit executive talent. Non-qualified retirement plans offer far greater benefits to credit unions then generally acknowledged and vary greatly in design, size and how they are used. But they are complex, and the regulations governing these plans can also change. In this podcast we interview Dave Emery, a Partner with Burns-Fazzi, Brock & Associates to address the overarching question that credit unions must continuously answer: whether or not each plan is accomplishing its goal of aligning incentives of the credit union and its key executives.

Contact: Mr. Dave Emery, Partner, demery@bfbbenefit.com; Web: www.bfbbenefit.com, Phone: 704-332-2265.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/bfb

NAFCU Annual Conference Keynote Session Sneak Peek with Scott McKain

nafcuservices — Mon, 13 Apr 2009 18:36:21 +0000

How do credit unions ensure loyalty from their members? As vice chairman of one of the fastest-growing public companies in the nation, Obsidian Enterprises, Inc., an organization involved in a wide range of businesses, Scott McKain knows how challenging managing and operating a diverse business can be.

Although growing successful businesses and developing corporate leaders within his own $100 million-plus organization has been McKain’s calling, speaking from experience is his true passion. His understanding of real-world business and his ability to fully engage his audience also enabled the development of Value Added Institute—a think tank with an extensive and diverse faculty that explores the activities organizations must accomplish to enhance customer loyalty—where he serves as chairman. Also an author, McKain just released his latest book Collapse of Distinction.

McKain will speak about how credit union leaders can use their work ethic and experience to generate successful ideas for member loyalty and solutions credit unions must execute to overcome today’s challenges. Listen to this podcast to get a sneak peek of Scott McKain presentation at NAFCU’s 2009 Annual Conference (www.nafcu-annual.org).

1Q 2009 Economic Outlook

nafcuservices — Mon, 13 Apr 2009 18:15:18 +0000

Each week seems to bring a new government program to address some other part of the financial crisis. Just keeping track of the acronyms is a full-time job! Helping us to better understand what has been going on in the economy and where it is heading is Hillary Elder, Director for Taxable Money Market Strategies with HighMark Capital Management and NIFCU$, the National Investment Fund for Credit Unions.

The NIFCU$ fund was the genesis of NAFCU Services Corporation nearly a quarter century ago, as a joint venture with Highmark Capital, and it provides credit unions with a triple-A rated option for overnight and short-term investments. Hillary has been managing NIFCU$ since joining the firm in 1995, and in total her team manages over $6 billion in assets. She has extensive experience in the credit union space, and in understanding macro trends in the economy.

Contact: Ms. Hillary Elder, Hillary.elder@uboc.com, www.nifcus.com, 1-800-634-6521.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/nifcus, www.nifcus.com

Successful Marketing Strategies for Your Payment Products

nafcuservices — Tue, 10 Mar 2009 21:07:15 +0000

It has been said that trying times also offer opportunity, and that statement is probably no truer than it is for payment products offered by credit unions. Although we face significant competing advertising from banks and other financial institutions aimed at our members, presenting a challenge for credit unions looking to market payment products effectively to members and member prospects, the opportunity to do so still exists and is compelling.

In this podcast, we discuss best practices to market credit union payment products with Stephanie Polen, Vice President of Business Development and Marketing for CMC, where she leads CMC’s marketing team in their efforts to grow clients’ payment product portfolios. With Stephanie, we explore the best ways to effectively market your payment products, including consumer trends in the current economy and the challenges and opportunities that they present to you, credit and debit trends in relation to offering the right product at the right time to the right member, and how credit unions should leverage their branches to optimize debit and credit programs.

CMC is the preferred partner of NAFCU Services Corp. for credit card processing and servicing solutions for credit unions, and Stephanie will be presenting a more in-depth version of this discussion at the NAFCU Strategic Growth Conference, March 17–20, 2009 in Clearwater, FL.

Contact: Ms. Stephanie Polen, stephanie.polen@cmcOne.com; Web: www.cmcone.com/CreditUnions, Phone: 812-647-9573.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.cmcone.com/CreditUnions; www.nafcu.org/cmc; www.nafcu.org/growth

CULookup.com - Your Credit Union Locator

nafcuservices — Mon, 23 Feb 2009 19:42:10 +0000

Check out the winners of the Create-a-Credit-Union-Commercial Contest

nafcuservices — Fri, 20 Feb 2009 16:23:46 +0000

First Place - “Join a credit union”

See the other winners at www.nafcu.org/video-ads.

Sponsored by NAFCU Services Corporation and our Preferred Partners, these ads are free for NAFCU members to use in your marketing efforts. We even negotiated a set one-time fee of $150 with the ad designers to have the ads customized for your credit union!

Place on local TV or cable

Post on your website

Show in your lobby

Place in local movie theaters

Link in your email marketing campaigns

Use in presentations

At NAFCU Services, we’re dedicated to providing solutions that strategically position you for growth and productivity, and hope that these ads will prove effective in reaching out to Members and prospects alike.Watch the winning ads and request your free ad now at www.nafcu.org/video-ads.

New Investment Strategies to Better Manage Pension Liabilities for Defined Benefit Plans

nafcuservices — Mon, 09 Feb 2009 13:41:22 +0000

As they say, the best laid plans of mice and men often go awry. Unfortunately, in no area has this been truer than in pension planning, in particular for defined benefit plans. New investment strategies to better manage pension liabilities for defined benefit plans are, now more than ever, weighing heavily on the minds of credit unions. The plunge in equity values, unprecedented high volatility and decline in interest rate yields have affected nearly every facet of retirement planning, and perhaps none more so than that of defined benefits.

In this podcast, we interview two retirement experts on how credit unions can best manage liabilities and volatility for defined benefits. Hod Caulkins, Senior Vice President and Chief Executive Officer, and Rich Rausser, Vice President of Consulting Services, for Pentegra Retirement Services each hold over 20 years of investment management experience. Caulkins and Rausser discuss the recent trends in defined benefit plan asset values, the impacts of the Pension Protection Act (PPA) and WRERA, and how credit unions can better mitigate interest rate exposure under PPA as well as better manage pension plan costs and volatility as a whole.

Pentegra Retirement Services is the preferred partner of NAFCU Services Corp. for credit union qualified retirement plan services for 401(k)s and defined benefit plans, which include comprehensive fiduciary protection, and is the only provider to offer 401(k) or pension plans exclusively for community-based financial services firms.

Contact: Mr. Rich Rausser. RRausser@pentegra.com; Web: www.pentegra.com/creditunions, Phone: 800-872-3473 x415.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.pentegra.com/creditunions; www.nafcu.org/pentegra; www.nafcu.org/annual

Debt: The Blind Spot on America’s Road to Retirement – A Multi-Generational Study

nafcuservices — Tue, 03 Feb 2009 18:34:24 +0000

Financial experts have long been concerned about the level of debt in America, and particularly concerned with how levels of debt affect attitudes and behavior towards retirement security. In this podcast you will hear from John Gibbons, Managing Director at Securian Financial Group, the NAFCU Services Corporation Preferred Partner for debt protection and credit insurance solutions, as he delves into astounding results from a cutting edge study that examines attitudes about debt, how those attitudes vary by generation, and the implications for credit unions.

The study explored if and how debt changes among four specific generational groups – from the young Generation Y consumers, now ages 20 to 26, to Generation X (27 to 42), Baby Boomers (43 to 61) and the Silent Generation (62 to 73), as well as among retirees and non-retirees. In particular, the study set out to answer four questions:

How do American consumers feel about debt, and are these feelings consistent with their behavior?
Do these feelings change across generations?
Do Americans come to grips with debt as they approach retirement?
Are Americans realistic about debt and how they will manage it in the future?

With more than $30 billion in assets under management and a half-century of serving the credit union market, Securian Financial Group is one of the leading providers of credit insurance and debt protection solutions in the industry.

Contact: Mr. John Gibbons, john.gibbons@securian.com; Web: www.securian.com , Phone: 651-665-1494.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.securian.com; www.nafcu.org/securian

The Changing Landscape of Identity Theft

nafcuservices — Wed, 14 Jan 2009 21:50:05 +0000

For credit unions, maintaining the most up-to-date online security is like playing a game of cat and mouse. Every time one problem is solved, another one pops up. This is no different in helping to protect members against crimes of identity theft. Historically, identity theft was limited to fraudulent credit access that is best detected by credit monitoring. But the crime has evolved. The increased availability of public information, combined with easy Internet access has left consumers vulnerable to far more devastating types of identity theft beyond credit card fraud, such as fraudulent employment and other applications.

In this podcast we interview Wayne Conte, executive vice president of sales for Affinion Group, NAFCU Services’ preferred partner in providing identity theft solutions to credit unions. Conte is an expert in online security with over 20 years of management and finance experience. He discusses the basics of identity theft, how it most often occurs, how it is changing, what trends are predicted for the future, as well as the current statistics on the prevalence of identity theft which has become the fastest growing crime in America. Conte also explains valuable tips for both credit unions and credit union members in preventing, detecting, and resolving identity theft issues.

Wayne will also be speaking on this topic at the NAFCU Technology and Security Conference, February 23 – 26, 2009 in Las Vegas, NV.

Contact: Mr. Wayne Conte, Executive Vice President of Sales, Affinion Group; Email: wconte@affiniongroup.com; Web: www.affinion.com; Phone: 615-764-2537

Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: 703 522-4770 x226

Show References: www.affinionsecuritycenter.com; www.nafcu.org/affinion; www.nafcu.org/technology

Are you ready for the Second Annual Extreme Hacker Challenge?

nafcuservices — Mon, 05 Jan 2009 19:54:06 +0000

Last year the NAFCU Technology and Security Conference featured an innovative “Hacker Challenge”, where attendees got to – legally – act as hackers for a day. The new and improved version will be at this year’s event, February 23 – 26 in Las Vegas, Nevada. If you think you’re good at providing security for your credit union, now you finally have a chance to prove it! Traditional hacker labs tend to be passive, showing, for example, compromised credit card information being traded live online, but what is even more useful is to show how the information was compromised in the first place. Once you understand how to play offense, you can take a superior approach to defense. You will learn about the latest evolving hacker tactics from Digital Defense’s Chief Compliance Officer and the company’s prime regulatory compliance resource, Tom DeSot.

In the podcast, we interview Tom to learn how the Second Extreme Hacker Challenge works and how it is more challenging and informative than last year’s. Following a background briefing, participants will begin competition running off of a local network to see who can penetrate the network the fastest. In essence, attendees will have a chance to step into the shoes of credit union hackers for a day. In addition to bragging rights, there will also be prizes for the top competitors.

Digital Defense delivers affordable network security to organizations of all sizes, serving more than 900 clients nationwide, 77% of which are credit unions, and is the preferred partner of NAFCU Services Corp. for information security including risk assessment, threat and security management.

Contact: Mr. Tom DeSot tom.desot@ddifrontline.com; Web: www.ddifrontline.com, Phone: 888-273-1412.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.ddifrontline.com; www.nafcu.org/digitaldefense; www.nafcu.org/technology