Human capital — the collective skills, talents, knowledge, energy and synergy of your staff, represents the major operating expense in most credit unions, averaging 30% - 50%. Discover the quantifiable impact of an aligned human capital strategy and offer models for measuring human capital investment results, including organizational influencers and yields to profit. In this recording of a live 2010 NAFCU Strategic Growth Conference session, listeners will hear about data from select credit unions as case studies. Plus, learn models for calculating ROI for human capital investment and the impact on ROA.
Presenter: Loretta P. Dodgen, Ed. D., Consultant and Managing Partner, Human Capital Solutions Group; firstname.lastname@example.org; 704-716-3452