Card Products Help Extend Deposit (Member) Relationships

November 17, 2011

It’s no secret that the attention around new bank fees from large financial institutions has caused distrust among consumers. This has opened up a unique opportunity for credit unions to grow membership and member relationships.

In this podcast, we speak with Stephanie Polen, Vice President of Client Portfolio Management for Vantiv, specifically about the importance of credit union card products when it comes to extending deposit relationships and fostering long-term, satisfied members.

Vantiv is NAFCU Services' preferred partner for ATM and Debit Card Processing Solutions and Credit Card Processing and Servicing. Vantiv provides best-in-class processing to over 2,300 financial institutions, supporting over 36 million debit cards and processing more than 21 billion transactions each year.

Contact: Stephanie Polen, Vice President of Client Portfolio Management, Vantiv; Email:; Phone: (716) 741-3999; Website:

Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email:; Phone: (703) 842-2226; Website:

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How to help new members make the easy switch to your credit union

November 10, 2011

As consumers continue to balk at new bank fees, “Bank Transfer Day” gains popularity and we see an influx of news and press attention supporting the move to credit unions, there is an obvious opportunity for growing credit union membership. In this podcast, we discuss the most effective ways new members can switch their banking to a credit union.

Russ Belland, the Director of Marketing- Acquisition and Growth Programs at Deluxe, has over 20 years of strategic marketing experience, including 12 in the financial services sector. He is currently focusing on launching and building Deluxe’s new SwitchAgent service. Deluxe is NAFCU Services preferred partner for check printing, check online ordering, check fraud prevention and member loyalty solutions for credit unions.

Contact: Mike Einsel, Strategic Alliance Manager, Deluxe; Email:; Phone: 602-431-2509; Website:

Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email:; Phone: (703) 842-2226; Website:

Show References:’s Record Numbers for Bank Transfer Day - KGO NEWSTALK Radio in San Francisco

November 8, 2011

Nov. 8, 2011 – NAFCU continued to tout the benefits of belonging in member-owned, non-profit credit unions in news interviews following up on the Nov. 5 Bank Transfer Day event and its impact in delivering new credit union members.

Patty Briotta, NAFCU’s public relations manager, did a follow-up interview Monday with KGO NewsTalk (810 AM) in San Francisco. She last spoke on the program in late October. Pointing to consumers moving “from Wall Street to Main Street,” Briotta said credit unions have been seeing a marked rise in new members and accounts throughout the month of October in response to big banks' new fees. She also noted the highest traffic ever in one day for, NAFCU’s credit union locator site.

Year-End IRA Program Best Practices

November 7, 2011

December is the perfect time of year to review year-end best practices at your credit union, including those for your IRA program. In this podcast, we speak with an expert on IRAs who answers commonly asked questions posed by IRA professionals at this busy time of year.

Fred Volkman, CIS, CIP, is an IRA training Consultant with Ascensus who is responsible for conducting IRA training programs for credit unions nationwide. Fred serves as project manager for several distance learning products including compliance and operational webinars designed specifically for credit union staff.

Ascensus is the NAFCU Services Preferred Partner for IRA, Retirement Plan and Health Savings Account (HSA) Solutions for credit unions.

Contact: Jane Weizenegger, Ascensus; Email:; Phone: 800-346-3860 x55163; Website:

Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email:; Phone: (703) 842-2226; Website:

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