Boost Income and Expand Wallet Share by Engaging the Digitally Disinterested

September 4, 2013

Do you have a business plan to maximize the results of your online initiatives? This podcast will shatter the old adages about traditional email campaign models and transform the way you set goals for your website. Learn from the experiences of several credit unions that have made the best use of transactional marketing opportunities on their website. Get the latest analytics and customer contact email nurturing tools that deliver what a member wants, when they want it, and how they want it.

In this podcast and presentation from the 2013 NAFCU Annual Conference, Jeffrey Chesky shares how to improve the performance of your online initiatives.

Insuritas is the NAFCU Services Preferred Partner for Outsourced Insurance Agency Solutions.

Improving Sales and Services with Interactive Teller Machines

September 3, 2013

In August 2012, the NCUA issued an opinion on the use of video teller machines as a result of NAFCU’s advocacy in the matter. In that opinion, the NCUA stated that video teller machines qualify as a service facility under the NCUA’s Chartering and Field of Membership Manual. This opened up opportunities in the context of adding select employee groups as well as underserved areas to a credit union’s field of membership.

In this podcast, learn how a credit union can improve its services levels by using video teller machines. You’ll hear how credit unions deployed these interactive machines and their results—from increased sales and balances to improved member satisfaction.

Jed Taylor, Vice President & General Manager, Interactive Banking at NCR Corporation shares lesson learned on user demographics, staff training, and more.

NCR Corporation is the NAFCU Services Preferred Partner for ATM Products and Services and Teller Cash Recyclers (TCRs).