NAFCU Services Credit Union Podcasts
Strategic Succession Planning

Strategic Succession Planning

November 15, 2013

Succession planning is the right people at the right time doing the right work. In this podcast and presentation from the 2013 NAFCU Annual Conference, Deedee and Peter discuss how you can develop a strategic organization successional plan to ensure the successful transition of key leadership for your credit union. This session covers an overview and best practices, levels and types planning, board evaluation, behind the scenes conversions, and the integration of board succession planning with CEO succession planning.

DDJ Myers is the NAFCU Services Preferred Partner for Leadership Training, Executive Search and Recruitment Services. More educational resources and contact information are available at www.nafcu.org/DDJMyers.

Improving Sales and Services with Interactive Teller Machines

Improving Sales and Services with Interactive Teller Machines

September 3, 2013

In August 2012, the NCUA issued an opinion on the use of video teller machines as a result of NAFCU’s advocacy in the matter. In that opinion, the NCUA stated that video teller machines qualify as a service facility under the NCUA’s Chartering and Field of Membership Manual. This opened up opportunities in the context of adding select employee groups as well as underserved areas to a credit union’s field of membership.

In this podcast, learn how a credit union can improve its services levels by using video teller machines. You’ll hear how credit unions deployed these interactive machines and their results—from increased sales and balances to improved member satisfaction.

Jed Taylor, Vice President & General Manager, Interactive Banking at NCR Corporation shares lesson learned on user demographics, staff training, and more.

NCR Corporation is the NAFCU Services Preferred Partner for ATM Products and Services and Teller Cash Recyclers (TCRs).

International Payments Post Dodd-Frank: A Game Changer

International Payments Post Dodd-Frank: A Game Changer

August 28, 2013

With new Dodd-Frank requirements for international remittances looming in the not-to-distant future, many credit unions are rethinking whether they can (or should) continue to offer this service. In this presentation from the 2013 NAFCU Annual Conference, Evan Shelan leads a panel, including Jorge Jimenez of the Federal Reserve Bank and Breffni McGuire of NEACH, to discuss how you can easily offer this service to your members while being compliant.

Building an Effective Social Marketing Program and Benchmarking for Success

Building an Effective Social Marketing Program and Benchmarking for Success

August 5, 2013

Social media popularity continues to grow in all age groups and in all types of channels. In this presentation, Kristy Grayson provides tips on how to develop an effective social media strategy and how to measure your efforts.

Deluxe Financial Services is the NAFCU Services Preferred Partner for Check Printing, Online Check Ordering, Check Fraud Prevention, and Member Loyalty Solutions. More educational content, including a podcast, “Use Member Retention to Improve Your Bottom Line” is available here »

Best Practices for Outsourcing Receivables

Best Practices for Outsourcing Receivables

August 5, 2013

Contrary to common misconceptions, you can maintain a high level of member service and control while outsourcing receivables. In this presentation from the 2013 NAFCU annual Conference, Marney MacFadyen shares the benefits of outsourcing your receivables and tips on getting started.

Credit Control is the NAFCU Services Preferred Partner for Consumer and Commercial Loan Recovery Services. More educational content, including a webinar, “Case Study: Tinker FCU and Outsourcing Receivables” is available here »

Big Data and Smarter Analytics

Big Data and Smarter Analytics

August 5, 2013

Big data, business analytics, and visualization are more than just the latest technology trends—they represent real opportunities for credit unions. In this presentation from the 2013 NAFCU Annual Conference, David Wallace explains the business use fueling these trends and how credit unions can find their sweet spot.

The SAS Institute is the NAFCU Services Preferred Partner for Business Intelligence, Predictive Analytics Software & Risk Assessment. More educational content, including white papers and case studies, is available here »

2013 NAFCU- BFB Survey

2013 NAFCU- BFB Survey

July 31, 2013

First introduced in 2007, the NAFCU-BFB Survey of Federal Credit Union Executive Benefits and Compensation was created to better understand the compensation and benefits for the top five executives of Federal credit unions.

Learn more at: www.nafcu.org/bfb

Are Your Telecom Expenses Keeping Up with New Cost Savings?

Are Your Telecom Expenses Keeping Up with New Cost Savings?

July 25, 2013

Telecommunication technology is constantly changing, in some cases every six months. With those changes come new services and cost savings. Unfortunately, some services you continue to pay for may become completely unnecessary.

Credit unions can take advantage of new services and cost savings only if they stay abreast of the telecommunication industry, constantly compare and contrast their providers’ solutions against their needs, and remain vigilant in scrutinizing the monthly telecom bills (all of them!).

If staff resources and expertise preclude you from doing so, consider having a consultant, at no charge, review your telecom bills and analyze your needs. At a minimum, you get confirmation that your telecom needs and expenses are on track. Best case scenario, you learn where you can save or improve what you are buying.

In this podcast, Ken Royer, COO of Integrated Communications Consulting Services, shares how they identified significant savings for their credit union clients.

Overdraft Protection—New Opportunities for Reviving or Implementing Your Program

Overdraft Protection—New Opportunities for Reviving or Implementing Your Program

July 17, 2013

Is it possible to offer an income-generating overdraft program while maintaining a high level of member service? Yes, and despite changing regulations surrounding overdraft programs, you can easily stay compliant too.

Studies show that consumers—your members—want the convenience and safety net that overdraft programs provide. Consumer demand is high, and often a driving factor in selecting a primary financial institution. With thoughtful approval guidelines, you can ensure only members with an ability to repay have access to the program. Explicit guidelines and procedures, plus the appropriate disclosures, help comprise a regulator-friendly offering.

Here's one more reason you should offer an overdraft program—the income from an overdraft program can be significant. Instituting a formal overdraft program can maximize your income while streamlining the process. Ultimately your members are better served.

In this podcast, Gerald Witcher, SVP Sales for IMPACT Solutions, explains how your credit union can increase income from overdraft programs, maintain compliance with upcoming changing regulations, and decide whether or not to outsource its overdraft program to a third party.

IMPACT Solutions is the NAFCU Services Preferred Partner for automated overdraft protection programs and related solutions.

Increasing Collections Efficiency as a Source of Income

Increasing Collections Efficiency as a Source of Income

March 1, 2013

Debt collection is a sensitive topic for credit unions. It’s not unusual for “good” members to have occasional past due accounts. In fact, those slow pays can generate additional income from interest and late payment fees. The challenge is in finding and maintaining a balance between good member service and minimizing risk.

With the current economic situation, there is a greater need for credit unions to improve the collections process while retaining a positive relationship with their members. In order for credit unions to be successful in managing their collections and recoveries, they need to implement a formal and focused plan. This includes determining which department is responsible for the collection strategy, if an outsourced solution (either full or partial) is appropriate, how to handle recoveries, and more.

In this podcast, Marney MacFadyen, Vice President of Sales for Credit Control, discusses how you can improve your credit union’s collections process and what to look for in a partner. Marney has more than 10 years of sales and operational experience. She works closely with credit unions all of asset and portfolio sizes.

Credit Control is the NAFCU Services Preferred Partner for Consumer and Commercial Loan Recovery Services.

Contact: Marney MacFadyen, Credit Control; Email: mmacfadyen@credit-control.com;

Phone: 603-785-9134; Website: www.credit-control.com

Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: 703-842-2226; Website: www.nafcu.org/nafcuservices;