Nov 17th, 2011 by nafcuservices
It’s no secret that the attention around new bank fees from large financial institutions has caused distrust among consumers. This has opened up a unique opportunity for credit unions to grow membership and member relationships.
In this podcast, we speak with Stephanie Polen, Vice President of Client Portfolio Management for Vantiv, specifically about the importance of credit union card products when it comes to extending deposit relationships and fostering long-term, satisfied members.
Vantiv is NAFCU Services' preferred partner for ATM and Debit Card Processing Solutions and Credit Card Processing and Servicing. Vantiv provides best-in-class processing to over 2,300 financial institutions, supporting over 36 million debit cards and processing more than 21 billion transactions each year.
Contact: Stephanie Polen, Vice President of Client Portfolio Management, Vantiv; Email: Stephanie.Polen@Vantiv.com; Phone: (716) 741-3999; Website: www.vantiv.com
Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices
Show References: www.nafcu.org/vantiv
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Nov 10th, 2011 by nafcuservices
Credit Unions are known for being close to their members, but even the most plugged in credit union leaders may be surprised at the findings of a recent consumer data report from Genworth Financial that provided a profile of a “typical” credit union member. Genworth Financial recently commissioned Acxiom, a well-known data processing company that is a leader in the industry of data collection and analysis to compare consumers who are members of a credit union versus consumers who are not members of a credit union.
In this podcast we discuss the findings of this recent consumer data report with an expert from Genworth Financial. Leslie McDow, who is the Credit Union Segment Marketing Manager for Genworth Mortgage insurance, has more than 15 years of experience working with financial institutions and five of those years were spent working at a Credit Union in North Carolina. Leslie’s expertise is focused on helping credit unions reach more members with their mortgage products.
Genworth Financial is NAFCU’s preferred partner for private mortgage insurance solutions for credit unions.
Contact: Leslie McDow, Credit Union Segment Marketing Manager, Genworth; Email: leslie.mcdow@genworth.com; Phone: 919-870-2608; Website: www.genworth.com
Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices
Show References: www.nafcu.org/genworth
Posted in Growth and Retention | 0 Comments |
Nov 10th, 2011 by nafcuservices
As consumers continue to balk at new bank fees, “Bank Transfer Day” gains popularity and we see an influx of news and press attention supporting the move to credit unions, there is an obvious opportunity for growing credit union membership. In this podcast, we discuss the most effective ways new members can switch their banking to a credit union.
Russ Belland, the Director of Marketing- Acquisition and Growth Programs at Deluxe, has over 20 years of strategic marketing experience, including 12 in the financial services sector. He is currently focusing on launching and building Deluxe’s new SwitchAgent service.
Deluxe is NAFCU Services preferred partner for check printing, check online ordering, check fraud prevention and member loyalty solutions for credit unions.
Contact: Mike Einsel, Strategic Alliance Manager, Deluxe; Email: Michael.Einsel@deluxe.com; Phone: 602-431-2509; Website: www.deluxe.com
Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices
Show References: www.nafcu.org/deluxe
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Nov 8th, 2011 by nafcuservices
Nov. 8, 2011 – NAFCU continued to tout the benefits of belonging in member-owned, non-profit credit unions in news interviews following up on the Nov. 5 Bank Transfer Day event and its impact in delivering new credit union members.
Patty Briotta, NAFCU’s public relations manager, did a follow-up interview Monday with KGO NewsTalk (810 AM) in San Francisco. She last spoke on the program in late October. Pointing to consumers moving “from Wall Street to Main Street,” Briotta said credit unions have been seeing a marked rise in new members and accounts throughout the month of October in response to big banks' new fees. She also noted the highest traffic ever in one day for CULookup.com, NAFCU’s credit union locator site.
Posted in Uncategorized, Growth and Retention | 0 Comments |
Nov 7th, 2011 by nafcuservices
December is the perfect time of year to review year-end best practices at your credit union, including those for your IRA program. In this podcast, we speak with an expert on IRAs who answers commonly asked questions posed by IRA professionals at this busy time of year.
Fred Volkman, CIS, CIP, is an IRA training Consultant with Ascensus who is responsible for conducting IRA training programs for credit unions nationwide. Fred serves as project manager for several distance learning products including compliance and operational webinars designed specifically for credit union staff.
Ascensus is the NAFCU Services Preferred Partner for IRA, Retirement Plan and Health Savings Account (HSA) Solutions for credit unions.
Contact: Jane Weizenegger, Ascensus; Email: jane.weizenegger@ascensus.com; Phone: 800-346-3860 x55163; Website: www.ascensus.com
Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices
Show References: www.nafcu.org/ascensus
Posted in Training and Compliance, Operations and Infrastructure | 0 Comments |
Oct 20th, 2011 by nafcuservices
Traffic to CULookup.com, NAFCU’s credit union locator site, continues to see growth in traffic, with a 350 percent increase in the two weeks since Bank of America and other banking giants announced plans to begin assessing debit-card and checking fees.
Patty Briotta, NAFCU’s public relations manager, discussed the trend in an interview Thursday with San Francisco’s KGO Radio Newstalk team. Credit unions have always been “a good choice” for consumers, she said. “And I think as the big banks have announced their fees, credit unions look even better.”
Posted in Growth and Retention | 0 Comments |
Aug 23rd, 2011 by nafcuservices
Earlier this summer, a U.S. District Court ordered Comerica Bank to reimburse Michigan-based Experi-Metal Inc. over a half-million dollars for funds the company lost after Comerica approved nearly two million dollars in fraudulent wire transfers from Experi-Metal's account as a result of a phishing attack. The ruling against the financial institution serves as a wake-up call to credit unions everywhere and re-emphasizes the urgent need for stronger phishing and fraud detection and counter-measures. In this podcast we speak with a fraud expert, James Brooks, Director of Product Management for Cyveillance, on what this case means for credit unions and how they can protect themselves from a similar fate.
Cyveillance is the NAFCU Services Corporation Preferred Partner for Anti-phishing solutions, Secure Social Media Management and Cyber Security Training for credit unions.
Contact: Mr. James Brooks, Director of Product Management, Cyveillance; jbrooks@cyveillance.com; Phone: (703) 351-2405; Website: www.cyveillance.com
Interviewer: David C. Frankil, President, NAFCU Services Corporation; dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices
Show References: www.nafcu.org/cyveillance
Posted in Security | 0 Comments |
Aug 16th, 2011 by nafcuservices
Mortgage subservicing is complicated and sometimes it’s hard to decipher the particulars of what your options are as a lender. In this podcast we get the answers from an expert on the top 10 questions about mortgage subservicing, including the difference between servicing and subservicing, services typically provided under a subservicing agreement, costs of subservicing versus in-house mortgage servicing and much more.
Sharing his expertise on the podcast is David Allison, the Senior Vice President responsible for business development at Dovenmuehle. David has been with Dovenmuehle for 21 years and previously worked at Mellon Bank in Pittsburgh, New York, London, Madrid and Milan.
Dovenmuehle is the NAFCU Services Corporation Preferred Partner for Mortgage Subservicing solutions for credit unions.
Contact: Mr. David Allison, SVP, Dovenmuehle; david.allison@dmicorp.com; Phone: (847) 550-7550; Website: www.dovenmuehle.com
Interviewer: David C. Frankil, President, NAFCU Services Corporation; dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices
Show References: www.nafcu.org/dovenmuehle
Posted in Growth and Retention | 0 Comments |
Jul 27th, 2011 by nafcuservices
What tools should you use to grow your business? How can you improve your return on investment? Maybe the answer is right in front of you. Strike that. The answer is in front of your members – and you mail them out monthly: transactional documents. In this 2011 NAFCU Annual Conference Solutions Theater session we discuss the use of innovation and technology to generate new business through credit union communications.
Presented by Stephen Miller, Director of Financial Services Communications, Cathedral Corporation
Cathedral Corporation is the NAFCU Services Corporation Preferred Partner for Variable Data Driven Solutions for Printed and Electronic Financial Services Communications.
More info at www.nafcu.org/cathedral.
Posted in Growth and Retention, Operations and Infrastructure | 0 Comments |
Jul 25th, 2011 by nafcuservices
At the start of July 2011 the Federal Reserve finalized rules on model adverse action notices and risk-based pricing notices to implement Section 1100F of Dodd-Frank. In this podcast we speak with an expert about the specific requirements for your credit union to comply with these updates within the tight deadline given.
Sharing his expertise is Ted Dreyer, Senior Attorney for Wolters Kluwer Financial Services. Ted has been with Wolters Kluwer since 1995, helping credit unions better understand the complex and confusing maze of regulatory requirements, and suggesting practical processes and solutions to help them address those needs. As an attorney and former regulator, Ted is certainly positioned well to speak on a variety of credit union regulatory issues.
Wolters Kluwer Financial Services is the NAFCU Services Corporation Preferred Partner for Consumer and Member Business Lending & Deposit Services for credit unions.
Contact: Mr. Matt Haupert, Wolters Kluwer Financial Services; Matt.Haupert@wolterskluwer.com; Phone: (320) 240-5214; Website: www.WoltersKluwerFS.com
Interviewer: David C. Frankil, President, NAFCU Services Corporation; dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices
Show References: www.nafcu.org/wkfs
Posted in Training and Compliance, Operations and Infrastructure | 0 Comments |
