NAFCU Services Corporation

Credit union members are facing more economic uncertainty now than they have in many years, which has an effect on everything from their willingness to buy new homes and cars to their payment habits. In this podcast you will hear about a proverbial win-win solution, in which we can reduce members’ anxiety with payment assurance protection, while also generating fee income for the credit union. We interview John Gibbons, Managing Director for Securian Financial Group to learn the ins and outs of payment assurance, including the risks and indisputable benefits that this solution offers to credit unions and their members.

Securian is the NAFCU Services Corporation Preferred Partner for debt protection and credit insurance solutions for credit unions.

Contact: Mr. John Gibbons, Managing Director, Securian Financial Group, John.Gibbons@securian.com; Web: www.securian.com; Phone: 651-665-1494.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/securian

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Getting member satisfaction right isn’t always easy. But when you do get it right, it sure pays off. In this podcast, Tom Rusin, CEO North America of Affinion Group will give us a sneak peek at his presentation on driving member satisfaction in a volatile economy, which he will be giving at NAFCU’s 42nd Annual Conference coming up in July. Tom will uncover what cutting-edge credit unions are doing to determine what their members want in a volatile economy, how to market those products and services effectively, as well as how to manage your product strategy for the future.

Affinion Group is the NAFCU Services Corporation Preferred Partner for Identity Theft, AD&D Insurance and Enhanced Checking Solutions for credit unions.

Contact: Mr. Tom Rusin, CEO North American, Affinion Group, trusin@affiniongroup.com; Web: www.affiniongroup.com; Phone: 800-251-2148.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/affinion; www.nafcu-annual.org

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Collections is never an easy task, but today’s turbulent times pose an even greater challenge for credit unions. In this podcast, Dave Clune, Vice President of Risk Operations for CMC will help us understand how to be successful with the sometimes tricky task of collections in today’s tough economic climate. We will explore the current trends in collections and the credit card market, as well as discuss what you can do specifically in response to these trends in order to help promote an effective collections strategy now.

CMC is the NAFCU Services Corporation Preferred Partner for Credit Card Processing & Servicing Solutions for credit unions.

Contact: Mr. Dave Clune, Vice President of Risk Operations, CMC, dclune@cmcone.com; Web: www.cmcone.com/creditunions; Phone: 812-647-9615.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/cmc

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Industry forecasts have predicted that as many as 20% of CEO posts will need to be filled at credit unions by the year 2010. Attracting top quality executives can affect the success of your credit union for years to come, but how should non-qualified retirement plans both satisfy the expectations of your top candidates as well as ensure that you’ve made a safe and sensible investment? In this podcast, we interview Rich Brock, Principal at Burns-Fazzi, Brock & Associates to explore the importance of 457 plans to the recruitment process, what your top executive candidates are expecting you to offer, and what you should expect when working with an experienced plan provider.

Burns-Fazzi, Brock & Associates is a leading compensation consulting firm for credit unions as well as the NAFCU Services Corporation Preferred Partner for credit union Executive Benefits and Compensation Consulting solutions.

Contact: Mr. Rich Brock, Principal, Burns-Fazzi, Brock & Associates; rbrock@bfbbenefit.com; Web: www.bfbbenefit.com, Phone: 887-332-2265.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/bfb

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With the financial difficulties being faced by many of our Members, income-generating activity is down across the board at many credit unions. As a result, margins are being compressed, and many credit unions are now looking more seriously at a variety of solutions that both meet the needs of their members and also generate income. In this podcast we interview John Gibbons, Managing Director for Securian Financial Group about specific solutions that are particularly beneficial in these trying times for both credit unions and their members, in particular solutions that protect Members from the consequences of adverse economic situations, like unemployment. You will learn how these solutions focus on the challenges that credit unions are facing today and what solutions are really working in the industry to drive revenue while effectively promoting member loyalty, retention, and acquisition.

Securian is the NAFCU Services Corporation Preferred Partner for debt protection and credit insurance solutions for credit unions.

Contact: Mr. John Gibbons, Managing Director, Securian Financial Group, John.Gibbons@securian.com; Web: www.securian.com; Phone: 651-665-1494.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703-842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/securian

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If you sold off your credit card portfolio and are having a bit of ‘seller’s remorse, it’s never too late to get back in the game. In this podcast, Dean Happe of CMC will give us a sneak peek at his presentation, “Credit Cards Take Two: Re-entering the Market with a Product Your Members will Love,” which he will be giving at NAFCU’s 42nd Annual Conference coming up in July. You will leave Dean’s session with valuable insight on re-entering the market with your credit card products, including how to evaluate the financial investment, build a business case for re-entry, develop a strong member service culture, structure your team to support the product for the long term and get buy-in for investing in the communication and evolution of your portfolio.

CMC is the NAFCU Services Corporation Preferred Partner for Credit Card Processing & Servicing Solutions for credit unions.

Contact: Mr. Dean Happe, Vice President & General Manager, DHappe@cmcone.com; Web: www.cmcone.com/CreditUnions, Phone: 812-647-9673.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.nafcu.org/cmc; www.nafcu-annual.org

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Everyone is keeping a close eye on retirement account balances. Managing anxious Members is a full time-job, and isn’t made any easier by the ever-changing IRA marketplace. In this podcast, John Paul Ruiz of Ascensus will give us a sneak peek at his presentation on the latest trends in consumer behavior with regard to IRAs, which he will be giving at NAFCU’s 42nd Annual Conference coming up in July. You will leave this session enlightened with the latest trends in consumer behavior including who is moving retirement assets and how; where they are moving their assets; what questions members are asking about retirement; and the most effective method for training member service representatives to handle member inquires. You’ll also learn the recent changes in IRA regulations such as the 2009 waiver of the required minimum distribution requirement.

Ascensus is a premier provider of traditional and technology-based solutions to the credit union retirement services industry. Ascensus is also the NAFCU Services Corporation Preferred Partner for IRA, Retirement Plan & Health Savings Accounts.

Contact: Mr. John Paul Ruiz, Director of Resource Development, John.Ruiz@ascensus.com; Web: www.ascensus.com, Phone: 800-346-3860.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 522-4770 x226, dfrankil@nafcu.org

Show References: www.nafcu.org/ascensus; www.nafcu-annual.org

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Considering the looming competition for executive talent within the financial services sector, credit unions are strategically deploying non-qualified retirement plans, known specifically as 457(f) or Supplemental Executive Retirement Plans, to retain and recruit executive talent. Non-qualified retirement plans offer far greater benefits to credit unions then generally acknowledged and vary greatly in design, size and how they are used. But they are complex, and the regulations governing these plans can also change. In this podcast we interview Dave Emery, a Partner with Burns-Fazzi, Brock & Associates to address the overarching question that credit unions must continuously answer: whether or not each plan is accomplishing its goal of aligning incentives of the credit union and its key executives.

Burns-Fazzi, Brock & Associates is a leading compensation consulting firm for credit unions as well as the NAFCU Services Corporation Preferred Partner for credit union Executive Benefits and Compensation Consulting solutions.

Contact: Mr. Dave Emery, Partner, demery@bfbbenefit.com; Web: www.bfbbenefit.com, Phone: 704-332-2265.

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/bfb

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Until now, the question of how your credit union’s security efforts compare with other credit unions of similar size has been very difficult to answer. In this podcast we get a sneak peek at the results of a cutting-edge benchmarking report from Digital Defense, which will be presented by Chief Compliance Officer, Tom DeSot at NAFCU’s 42nd Annual Conference coming up in July. You will leave Tom’s session fully equipped to benchmark your credit union against your peers and create strategy based on valuable insight.

Digital Defense is a leader in credit union security management and is also the NAFCU Services Corporation Preferred Partner for credit union information security, including risk assessment, threat and security management.

Contact: Mr. Tom DeSot, Chief Compliance Officer, Tom@ddifrontline.com; Web: www.ddifrontline.com, Phone: 888-273-1412; Patty Koebele, Director of Marketing Communications, Digital Defense, 210-582-6128, Patricia.Koebele@ddifrontline.com

Interviewer: David C. Frankil, President, NAFCU Services Corporation, 703 842-2226, dfrankil@nafcu.org

Show References: www.nafcu.org/digitaldefense; www.nafcu-annual.org

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How do credit unions ensure loyalty from their members? As vice chairman of one of the fastest-growing public companies in the nation, Obsidian Enterprises, Inc., an organization involved in a wide range of businesses, Scott McKain knows how challenging managing and operating a diverse business can be.

Although growing successful businesses and developing corporate leaders within his own $100 million-plus organization has been McKain’s calling, speaking from experience is his true passion. His understanding of real-world business and his ability to fully engage his audience also enabled the development of Value Added Institute—a think tank with an extensive and diverse faculty that explores the activities organizations must accomplish to enhance customer loyalty—where he serves as chairman. Also an author, McKain just released his latest book Collapse of Distinction.

McKain will speak about how credit union leaders can use their work ethic and experience to generate successful ideas for member loyalty and solutions credit unions must execute to overcome today’s challenges. Listen to this podcast to get a sneak peek of Scott McKain presentation at NAFCU’s 2009 Annual Conference (www.nafcu-annual.org).

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