Growth through Innovation in Member Communications (Recorded Conference Session)

July 27, 2011

What tools should you use to grow your business? How can you improve your return on investment? Maybe the answer is right in front of you. Strike that. The answer is in front of your members – and you mail them out monthly: transactional documents. In this 2011 NAFCU Annual Conference Solutions Theater session we discuss the use of innovation and technology to generate new business through credit union communications.

Presented by Stephen Miller, Director of Financial Services Communications, Cathedral Corporation

Cathedral Corporation is the NAFCU Services Corporation Preferred Partner for Variable Data Driven Solutions for Printed and Electronic Financial Services Communications.

More info at www.nafcu.org/cathedral.

New Adverse Action Notices and Risk-Based Pricing Notice Requirements for Credit Unions

July 25, 2011

At the start of July 2011 the Federal Reserve finalized rules on model adverse action notices and risk-based pricing notices to implement Section 1100F of Dodd-Frank. In this podcast we speak with an expert about the specific requirements for your credit union to comply with these updates within the tight deadline given.

Sharing his expertise is Ted Dreyer, Senior Attorney for Wolters Kluwer Financial Services. Ted has been with Wolters Kluwer since 1995, helping credit unions better understand the complex and confusing maze of regulatory requirements, and suggesting practical processes and solutions to help them address those needs. As an attorney and former regulator, Ted is certainly positioned well to speak on a variety of credit union regulatory issues.

Wolters Kluwer Financial Services is the NAFCU Services Corporation Preferred Partner for Consumer and Member Business Lending & Deposit Services for credit unions.

Contact: Mr. Matt Haupert, Wolters Kluwer Financial Services; Matt.Haupert@wolterskluwer.com; Phone: (320) 240-5214; Website: www.WoltersKluwerFS.com

Interviewer: David C. Frankil, President, NAFCU Services Corporation; dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices 

Show References: www.nafcu.org/wkfs

Integrated Credit Union Member Communications

July 19, 2011

Credit unions communicate with their members constantly, whether in branch, over the phone in a mail piece or email. In this podcast we speak with Steve Miller, the Director of Financial Services Communications for Cathedral Corporation about how to turn your traditional member communications into an integrated, results-driven marketing engine in order to foster more active, loyal and profitable members. Steve has over 30 years experience in developing integrated, data-driven marketing and business communications solutions. Beginning with Cathedral as Director of Marketing in 1993, he has managed programs to grow Cathedral’s commercial business segment. In his current role, Steve is responsible for product and business development in the national credit union market.

Cathedral is the NAFCU Services Corporation Preferred Partner for Variable Data Driven Solutions for Printed and Electronic Financial Services Communications.

Contact: Mr. Steve Miller; Email: smiller@cathedralcorporation.com; Phone: (800) 514-0546; Website: www.cathedralcorporation.com

Interviewer: David C. Frankil, President, NAFCU Services Corporation; Email: dfrankil@nafcu.org; Phone: (703) 842-2226; Website: www.nafcu.org/nafcuservices

Show References: www.nafcu.org/cathedral